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Restore User

Written by Justin Sieger

Updated at September 20th, 2021

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The Restore User(s) feature restores entire user backups created by the Backup User(s) feature. The users are restored to the selected User Root and always retains the structure of the user.  The Restore User(s) function is a great way to transfer your existing user to a new computer or for archiving all of your user files. Restore User(s) restores all the files in the selected user backup, you cannot select individual files.

To restore a user, do the following:

  1. If you are restoring a user backup from external media (thumb drive, external hard drive, etc.) connect the media to your computer.
  2. From the Manage Jobs click Tools, Restore User(s). 
  3. An Open dialog box displays.  Navigate to the location of the backed up user file, single click on the zip file and click Open.
  4. In the Restore User Files from section, select the users you want to restore. You can only select a user, selection of individual files is prevented. All users in the backup are selected by default.
  5. Do any of the following and when finished, click OK





To view all the files in a User backup, click the View Files... button. The backed up User filenames (including path) display.  When finished viewing the files, click OK.

To select another User backup, click the Choose File button. Navigate to the location of the backed up user file, select the zip file and click OK.

Click the Browse button to restore the user files to a location other than the user roots listed within the dialog box. It is recommended that you restore the user to another User Root and not to your desktop or documents folder.

Click Cancel to abort the restoring of user files.

6.To begin the restore, press Enter (OK). If the selected user doesn't already exist in the specified user root, the Restore User will create the user.

If you select one or more User backup and regular backup zip files, the following message displays:

Do one of the following:

Press Enter to continue with the restore function. CATalyst will switch between the Restore (individual files) and Restore User(s) functions.

Click No to display the Open dialog box allowing you to select User backup files.

Click Cancel to abort the Restore User(s) feature.

If you select one or more regular backup zip files, the following message displays:

Do one of the following:

Press Enter to switch to the Restore feature to restore individual files.<

Click No to display the Open dialog box allowing you to select User backup files.

Click <Cancel to abort the Restore User(s) feature.

If you select Choose File in the Restore User(s) dialog box and select a regular backup files, the following message displays:


Do one of the following:

Press >Enter (OK) and then select Choose File and select a User Backup.

To restore a regular backup file, press >EnterCancel and then select the Restore feature.


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  • Restoring Files into Case CATalyst
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